Muhammad Omar, a well-known and respected customer service skills trainer and mentor, was born and raised in Pakistan. With over 21 years of experience in the BPO and call center industry, Muhammad has built a reputation as the machismo of confidence development for his trainees. His extensive background in building confidence and refining customer service skills has earned him recognition for his unique and effective approach to training. Muhammad’s journey includes a successful career as a Tele Sales Representative (TSR), where he was praised by the renowned trainer Ali Mohammad, the pioneer trainer at Alliance Technology in 1999. Ali Mohammad famously stated, “Omar can sell heaters in the desert and refrigerators in the Atlantic Ocean” – a testament to Muhammad's persuasive abilities and expertise in sales. Muhammad's track record speaks for itself, with an 85% success rate in his training batches. His training programs have been credited with transforming individuals into confident, high-performing customer service professionals.
WHAT
NexGen Vibe Hub is an international customer service training company, offering onsite programs for conferences and meetings, as well as their popular customer service learning platform (www.nexgenvibehub.com) for both small and large businesses. Muhammad and his team of 11 have helped over 50 organizations improve their Customer Satisfaction Scores (CSat) and Net Promoter Score (NPS), training Customer Service Reps, Help Desk Staff, Call Center Agents, Tech Support Staff, and other professionals in effective communication and customer service techniques.
WHY
Muhammad’s passion and goal are to help companies AND FRESH GRADUATES TO BUILD CAREER AND communicate better with their customers and coworkers. His passion for customer service training has never wavered, as he continues to help others build strong communication skills and foster better customer interactions.
WHERE
NexGen Vibe Hub was founded in Pakistan after Muhammad had a transformative customer service experience that inspired him to help others develop effective communication skills. Motivated by his own challenges and successes, Muhammad set out to create a platform that would elevate customer service standards for businesses.
WHEN
Based in Lahore, Pakistan, NexGen Vibe Hub has made a significant impact on over 50 organizations, improving their customer service strategies and equipping employees with the skills they need to thrive.
HOW
NexGen Vibe Hub offers a range of services and training divisions:
www.nexgenvibehub.com – Their online platform, featuring over 50 modules on customer service skills development.
Corporate Keynote Programs – Tailored keynote speeches and workshops for corporate meetings, designed to inspire and improve customer service practices.
One-hour Webinars – Interactive, practical webinars that provide a focused approach to developing customer service skills.
Fun Facts:
Muhammad is known for his dynamic approach to customer service training, which focuses on practical skills and confidence-building.
He has an extensive background in customer service, having honed his skills in tele sales and customer support before moving into training.
Muhammad is passionate about helping trainees build confidence and refine their skills to deliver exceptional customer service.
His training programs are recognized for their high energy, engagement, and results.
Muhammad’s training methods have earned him a reputation for developing strong customer-facing teams capable of transforming customer service outcomes.
PRESS CREDENTIALS:
Muhammad has been featured on various radio stations, podcasts, and news platforms, discussing the impact of customer service excellence and sharing practical tips for success.
He has gained recognition for his contributions to the industry and has spoken at several conferences and meetings on customer service development.
Muhammad Omar
Co-Founder & Training Director
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